Frequently asked questions

About Our Tea

Where does the tea come from?

Our tea all come from Yunnan, China. For more infomation about the origin, please check our blog section.

Do your tea and its packaging contain plastic?

We promise that our tea and its pouch do not contain any plastic ingredients. The tea itself is pure whole leaf loose tea, and the pouch is also a compostable material. Please follow the instruction guide in your tea box for information on recycling and composting. For more information about this question, please go to our blog section.

What's the best way to brew the tea?

We think the best way to brew our tea is with freshly drawn filtered water, boil water and brew according to specific tea instruction. We recommend you brew longer for iced teas. Serve in teacup, teapot, gaiwan, or heat-proof glass. For more information about this question, please go to our blog section.

About Your Account

Can I change my account information or terminate my account?

Sure. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Can I unsubsribe from the Newsletter?

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send. You will then be removed from the marketing email list. However, we will still need to send you service-related emails that are necessary for the administration and use of your account.